Shipping policy

Last updated: October 18, 2026

Thank you for shopping with Starr Collective. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders are processed within 2-4 business days (excluding weekends and holidays). Carrier transit time begins after your order ships and is additional to processing time.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Local Pickup

Local pickup is available at our store front Starr Collective. Please allow 2-4 days for your order to be ready, and wait for your ready-to-pickup notification before coming to collect it.  Starr Collective is located at 135 W 28th St, NYC and our hours are Monday to Saturday from 9AM - 4PM.

Shipping Costs

Standard tracked shipping within the United States costs$4.95 for orders below $50 and is free for orders $50 or more. Free shipping applies only to Standard tracked shipping. Paid shipping upgrades are available at checkout and are not included in the free-shipping offer. Expedited shipping does not shorten order processing time.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping Destinations

We currently only ship to the United States.

Address Accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

We do not accept cancellations. If you need to change your order contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. 

Questions?

Contact our team at hello@starrcollectivenyc.com.