Refund policy

Returns, Refunds & Cancellations

Every Starr Collective piece is handmade, custom-made, or one of a kind. Because each order is made or selected especially for you, all sales are final.  We're unable to accept returns, exchanges, or refund requests for change of mind, incorrect size or color selection, or differences in appearance that are part of the handmade process.

Custom Floral Preservation orders can not be cancelled or refunded.

Handmade variations: Small variations in color, texture, pattern, finish, or dimensions may occur and are part of what makes each item unique. Product photos are representative, and the finished piece may not be ab exact match.

Damaged, defective, or incorrect items: We want you to receive the item you ordered in good condition. If your order arrives damaged, defective, or incorrect, email hello@starrcollectivenyc.com within three (3) days of delivery with your order number and clear photos.  We'll review the issue and work with you on an appropriate resolution.

This policy does not limit any rights or remedies that cannot legally be excluded. If we can not ship your order within the stated timeframe, we'll contact you with your options, including cancellation and a refund where required by law.